Cellarbrations wins ‘Best of the Best’ Award
Liquor store Cellarbrations has won the Roy Morgan Customer Satisfaction ‘Best of the Best’ Award for 2021 for the first time just ahead of car manufacturer Isuzu UTE. The ‘Best of the Best’ award goes to the company that achieved the highest customer satisfaction of all 37 winners in the Annual Roy Morgan Customer Satisfaction Awards.
Cellarbrations is the first liquor store to win the prestigious ‘Best of the Best’ Award and breaks the four year streak of the ‘Car Manufacturer of the Year’ category which had wins in the ‘Best of the Best’ Award for Isuzu UTE in 2018 and 2020 and Lexus in 2017 and 2019.
View a full list of all 37 of the 2021 Roy Morgan Customer Satisfaction Award Winners here.
The victory for Cellarbrations was built on the back of eight straight monthly victories in the Liquor Store of the Year category from March to October 2021. Cellarbrations had average customer satisfaction of an exceptional 96.6% in 2021 to beat Car Manufacturer of the Year Isuzu UTE (six monthly victories) by the barest of margins in second place on an average of 96.1%.
Other category winners to perform strongly included General Insurer of the Year RACT on 95.9%, Supermarket of the Year ALDI on 95.1% and Bank of the Year Bank First on 94.4%.
Cellarbrations and Bank First were the only two first-time winners in the Top 10 Roy Morgan Customer Satisfaction Award Winners in 2021 and were joined by Isuzu UTE, ALDI, Apple iPhone and Aussie Broadband who all registered consecutive top 10 results for the ‘Best of the Best’ Award.
Top 10 Roy Morgan Customer Satisfaction Award Winners 2021
Source: Roy Morgan Single Source (Australia). An average of 50,000 Australians per 12 month period aged 14+ interviewed in the time periods of 12 months to January 2021 through to 12 months to December 2021.
Michele Levine, Chief Executive Officer, Roy Morgan says Cellarbrations has performed exceptionally well during 2021 providing an ‘essential service’ to millions of Australians during a year of extensive lockdowns – particularly in Australia’s largest cities:
The Roy Morgan Customer Satisfaction Awards highlight the winners but this is only the tip of the iceberg. Roy Morgan tracks customer satisfaction, engagement, loyalty, advocacy and NPS across a wide range of industries and brands. This data can be analysed by month for your brand and importantly your competitive set.
Need to know what is driving your customer satisfaction?
Check out the new Roy Morgan Customer Satisfaction Dashboard at https://www.customersatisfactionawards.com.
For comments or more information please contact:
Roy Morgan - Enquiries
Office: +61 (03) 9224 5309
askroymorgan@roymorgan.com
Margin of Error
The margin of error to be allowed for in any estimate depends mainly on the number of interviews on which it is based. Margin of error gives indications of the likely range within which estimates would be 95% likely to fall, expressed as the number of percentage points above or below the actual estimate. Allowance for design effects (such as stratification and weighting) should be made as appropriate.
| Sample Size | Percentage Estimate |
| 40% – 60% | 25% or 75% | 10% or 90% | 5% or 95% | |
| 1,000 | ±3.0 | ±2.7 | ±1.9 | ±1.3 |
| 5,000 | ±1.4 | ±1.2 | ±0.8 | ±0.6 |
| 7,500 | ±1.1 | ±1.0 | ±0.7 | ±0.5 |
| 10,000 | ±1.0 | ±0.9 | ±0.6 | ±0.4 |
| 20,000 | ±0.7 | ±0.6 | ±0.4 | ±0.3 |
| 50,000 | ±0.4 | ±0.4 | ±0.3 | ±0.2 |
