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Industry funds satisfying more at the top end

Source: Roy Morgan Single Source (Australia). Six months to February 2017, n = 14,554: six months to February 2018, n = 14,651. Base: Australians 14+ with superannuation.
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Satisfaction with banks down marginally in February

Source: Roy Morgan Single Source (Australia). 6 months to January 2018. n= 23,945; 6 months to February 2018, n = 23,887. Base: Australians 14+. 1. Based on customer numbers. 2. Includes banks not shown.
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happy-banking-customer

Mortgage customer satisfaction higher when deal directly with bank

Source: Roy Morgan Single Source (Australia). 6 months to January 2018, n= 6,052 Base: Australians 14+ with home loan. 1. Based on largest number of home loans purchased at a branch. 2. Excludes other methods of obtaining home loans. 3. Includes brands not shown.
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Roy Morgan Business Confidence - February 2018 - 120.0

Business Confidence in 2018 driven by larger businesses

Roy Morgan Business Confidence results in February are based on 896 interviews with a cross-section of Australian businesses. Business Confidence is above the 8yr average (116.4).
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Kiwibank tops customer satisfaction ratings

Kiwibank tops customer satisfaction ratings

Source: Roy Morgan Single Source (New Zealand). 12 months to December 2016, n= 6,383; 12 months to December 2017, n= 6,409 Base: New Zealanders 14+. 1. Based on customer numbers. Insufficient sample beyond 9 largest banks 2. Includes brands not shown.
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Bank advocacy highest among App users

Bank advocacy highest among App users

1. Based on a rating of 8, 9 or 10 on a 10 point scale for likelihood of recommending bank where 10 is very likely to recommend and 1 is very unlikely to recommend. Source: Roy Morgan Single Source (Australia). 12 months to January 2018, n= 50,129. Base: Australian 14+
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Satisfaction with banks up again in January

Satisfaction with banks up again in January

Source: Roy Morgan Single Source (Australia). 6 months to December 2017, n= 24,984; 6 months to January 2018, n= 23,945 Base: Australians 14+. 1. Based on customer numbers.2. Includes banks not shown.
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Roy Morgan Net Trust Score

Roy Morgan Net Trust Score (NTS)

“Always look on the bright side of life,” sang Monty Python. But when it comes to national and global brands that may have been bad advice. A new survey on which brands Australians trust and distrust reveals that ‘looking for the silver lining’ or ‘focusing on the positive’ may have taken us down a yellow brick road of delusion.
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Top Travel Sites

Australia - December 2017 Website visitors 14+
  • tripadvisor

    3,158,000
  • Qantas

    2,901,000
  • Booking.com

    2,784,000
  • Jetstar

    1,925,000
  • Virgin Australia

    1,591,000

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Quote While we use Roy Morgan to uncover and track travel trends, a key benefit is the ability to match a range of specific behaviours or perceptions across different target audience segments  Quote

— Australian Tourism Authority —

Top sites via Mobile or Tablet

Australia - December 2017 Australians 14+
  • Google Search

    13,231,000
  • Facebook

    12,341,000
  • YouTube

    9,312,000
  • Google Maps

    8,471,000
  • Hotmail/Live/Outlook

    5,433,000

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