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Increasing doubt on value of private health insurance

Source: Roy Morgan Single Source (Australia). 12 months to August 2014, n = 50,524, 12 months to August 2018, n = 50,182.
Base: Australians 14+ with health insurance. 12 months to August 2014, n = 7,971, 12 months to August 2018, n = 7,942
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Private health insurance customers less satisfied

Source: Roy Morgan Single Source (Australia) Rolling 12 Monthly July 2013 – June 2018, average sample n = 23,478. Base: Australians 14+ with private health insurance.
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Over 250,000 didn't renew private health insurance

Source: Roy Morgan Single Source Australia. 12 months ended February 2017, n = 50,003 and 12 months ended February 2018, n = 50,006.
Base: Australians aged 14+ who didn't renew private health insurance. 12 months ended February 2017, n = 117 and 12 months ended February 2018, n = 160
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Trust in Private Health Insurance

Health insurance industry distrusted by Australians

The Private Health Insurance (PHI) industry is critical economically to Australia, and the decreasing proportion of Australians choosing to pay for PHI must be of concern.
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High satisfaction with private health insurance claims

Source: Roy Morgan Single Source (Australia). 12 months to December 2016, n= 23,367, 12 months to December 2017, n=23,153. Base: Australians 14+ with Private Health Insurance. 1. Private Health Insurance claims. Roy Morgan Single Source (Australia). 12 months to December 2017, n=5,604.Base: Australians 14+ who have made a Private Health Insurance claim in the last 12 months.
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Top Travel Sites

Australia - September 2018 Website visitors 14+
  • qantas.com.au (Qantas)

    3,192,000
  • tripadvisor.com.au

    3,136,000
  • booking.com

    2,743,000
  • jetstar.com.au (Jetstar)

    1,825,000
  • virginaustralia.com.au (Virgin Australia)

    1,689,000

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Top apps via Mobile or Tablet

Australia - September 2018 Australians 14+
  • Facebook

    10,622,000
  • Facebook Messenger

    9,320,000
  • Google Maps

    9,085,000
  • YouTube

    8,328,000
  • Google Search

    7,738,000

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