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Woolworths increases lead in $100b+ grocery war

Woolworths increases lead in $100b+ grocery war

Source: Roy Morgan Single Source. 12 months ended December 2016, n = 11,613; 12 months ended December 2017, n = 12,313. Base: Grocery buyers aged 14+. 1. Includes fresh food
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Roy Morgan Net Trust Score

Roy Morgan Net Trust Score (NTS)

“Always look on the bright side of life,” sang Monty Python. But when it comes to national and global brands that may have been bad advice. A new survey on which brands Australians trust and distrust reveals that ‘looking for the silver lining’ or ‘focusing on the positive’ may have taken us down a yellow brick road of delusion.
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Roy Morgan Customer Satisfaction Awards 2017: Australia's most service-oriented retailers announced

Bill Gates once remarked that “Your most unhappy customers are your greatest source of learning ”– a lesson clearly learned by the winners of the 14 retail categories in the Roy Morgan 2017 Customer Satisfaction Awards, who managed the highest levels of customer satisfaction in their categories, announced this week in Melbourne.
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Roy Morgan announces winners of the 2017 Customer Satisfaction Awards

Roy Morgan announces winners of the 2017 Customer Satisfaction Awards

At a ceremony in Melbourne, Roy Morgan’s CEO Michele Levine presented 32 awards to businesses that consistently outperformed their peers throughout 2017 with their unwavering dedication to satisfying their customers – as judged by these very customers.
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