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Satisfaction with New Zealand banks remains high

Source: Roy Morgan Single Source (New Zealand), 12 months to December 2017, n = 6,409; 12months to December 2018, n = 6,385.
Base: New Zealanders 14+. 1 Based on customer numbers. 2 Includes banks not shown.
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Satisfaction with banks improving

Source: Roy Morgan Single Source (Australia), average 6 month sample, n = 26,607.
Base: Australians 14+ with at least a deposit/transaction account with bank: average 6 months sample, n = 23,176. 1 Very or fairly satisfied .2 Very or fairly dissatisfied.
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Digital-Payments

Majority of Australians now use digital payments – a potential threat or opportunity?

Source: Roy Morgan Single Source (Australia), December 2017 - November 2018, n = 50,561.
Base: Australians 14+ .1. Bpay; Post Bill Pay. 2. PayPal; Visa Checkout; Masterpass; Western Union Pay 3. Afterpay; ZipPay; Zip Money 4. Android Pay; Apply Pay; Samsung Pay; Google Wallet 5. CommBank Tap and Pay; ANZ Mobile Pay; NAB Pay; Other Bank/Institution Tap and Pay.
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Top Travel Sites

Australia - September 2018 Website visitors 14+
  • qantas.com.au (Qantas)

    3,192,000
  • tripadvisor.com.au

    3,136,000
  • booking.com

    2,743,000
  • jetstar.com.au (Jetstar)

    1,825,000
  • virginaustralia.com.au (Virgin Australia)

    1,689,000

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Top apps via Mobile or Tablet

Australia - September 2018 Australians 14+
  • Facebook

    10,622,000
  • Facebook Messenger

    9,320,000
  • Google Maps

    9,085,000
  • YouTube

    8,328,000
  • Google Search

    7,738,000

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