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Roy Morgan Customer Satisfaction - Shoe Stores - November 2017

Rebel well placed to take on Decathlon

Source: Roy Morgan Single Source Australia, December 2015 – November 2016, n = 14,348, September 2016 – August 2017. n=14,787 & December 2016 – November 2017, n = 15,145. Base: Australians 14+.
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Spendless Shoes tops The Athlete’s Foot

Spendless Shoes tops The Athlete’s Foot

Source: Roy Morgan Single Source Australia, December 2015 – November 2016, n = 14,348, September 2016 – August 2017. n=14,787 & December 2016 – November 2017, n = 15,145. Base: Australians 14+.
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Online sales of life insurance grow to 349,000

Online sales of life insurance grow to 349,000

Source: Roy Morgan Single Source (Australia). 12 months to November 2012, n= 9,562; 12 months to November 2017, n= 7,632 Base: Australians 18+ with Life Insurance.
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Satisfaction with big four banks improves in November

Satisfaction with big four banks improves in November

1. Based on customer numbers 2. Includes banks not shown Source: Roy Morgan Single Source (Australia). 6 months to November 2016, n= 24,727; 6 months to November 2017, n= 24,915 Base: Australian 14+
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Satisfaction with private health insurers continues decline

Satisfaction with private health insurers continues decline

1. Based on customer number 2. Includes brands not shown Source: Roy Morgan Single Source (Australia) 12 months to October 2016, n = 17,952; 12 months to October 2017, n=16,932. Base: Australians 14+ with private health insurance
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Insuranceline tops satisfaction among risk and life insurers

Insuranceline tops satisfaction among risk and life insurers

1. Includes brands not shown Source: Roy Morgan Single Source (Australia) 12 months to October 2016, n = 16,712; 12 months to October 2017, n=18,982. Base: Australians 14+ with risk and life insurance
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Satisfaction with banks remains high

Satisfaction with banks remains high

1. Based on customer numbers 2. Includes banks not shown Source: Roy Morgan Single Source (Australia). 6 month to October 2016, n= 25,015; 6 months to October 2017, n= 25,012. Base: Australians 14+
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Shannons tops satisfaction for comprehensive car insurance

Shannons tops satisfaction for comprehensive car insurance

1. Includes brands not shown Source: Roy Morgan Single Source (Australia). 12 months to October 2016, n= 32,606, 12 months to October 2017, n = 31,787 Base: Australians 14+ with comprehensive insurance
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Top Travel Sites

Australia - September 2017 Website visitors 14+
  • Booking.com

    3,006,000
  • tripadvisor

    2,869,000
  • Qantas

    2,745,000
  • Jetstar

    2,067,000
  • Virgin Australia

    1,549,000

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Quote While we use Roy Morgan to uncover and track travel trends, a key benefit is the ability to match a range of specific behaviours or perceptions across different target audience segments  Quote

— Australian Tourism Authority —

Top sites via Mobile or Tablet

Australia - March 2015 Australians 14+
  • Google Search

    11,168,000
  • Facebook

    9,862,000
  • YouTube

    7,707,000
  • Google Maps

    6,257,000
  • Hotmail/Live/Outlook.com

    3,999,000

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