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My Chemist wins pharmacy customer satisfaction again

My Chemist wins pharmacy customer satisfaction again

Source: Roy Morgan Single Source Australia, February 2017 - February 2018. Base: Australians 14+ who have shopped in a pharmacy/chemist. For 12 months to January 2018 n=9,269 & 12 months to February 2018 n=9,227.
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RACT leads general insurance satisfaction

Source: Roy Morgan Single Source (Australia) March 2017 – February 2018, n = 40,363. Base: Australians 14+ who hold General Insurance Policies. *Satisfaction = % of customers who are very or fairly satisfied with their insurance company.
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qantas_plane

Qantas flies with high customer satisfaction early in 2018

Source: Roy Morgan Single Source Australia, September 2017 – February 2018. Base: Australians 14+ who have used a domestic airline (n=2,744). *Domestic Airline Customer Satisfaction is based on Australians using a domestic airline for personal or holiday related flights whereas Domestic Business Airline Customer Satisfaction is for travelers taking using airlines for business related purposes.
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Satisfaction with banks down marginally in February

Source: Roy Morgan Single Source (Australia). 6 months to January 2018. n= 23,945; 6 months to February 2018, n = 23,887. Base: Australians 14+. 1. Based on customer numbers. 2. Includes banks not shown.
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Woolworths increases lead in $100b+ grocery war

Woolworths increases lead in $100b+ grocery war

Source: Roy Morgan Single Source. 12 months ended December 2016, n = 11,613; 12 months ended December 2017, n = 12,313. Base: Grocery buyers aged 14+. 1. Includes fresh food
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happy-banking-customer

Mortgage customer satisfaction higher when deal directly with bank

Source: Roy Morgan Single Source (Australia). 6 months to January 2018, n= 6,052 Base: Australians 14+ with home loan. 1. Based on largest number of home loans purchased at a branch. 2. Excludes other methods of obtaining home loans. 3. Includes brands not shown.
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Satisfaction with banks up again in January

Satisfaction with banks up again in January

Source: Roy Morgan Single Source (Australia). 6 months to December 2017, n= 24,984; 6 months to January 2018, n= 23,945 Base: Australians 14+. 1. Based on customer numbers.2. Includes banks not shown.
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lexus

Lexus wins 'Best of the Best' award for 2017

Source: Roy Morgan Single Source (Australia). An average of 50,000 Australians per 12 month period aged 14+ interviewed in the time periods of 12 months to January 2017 through to 12 months to December 2017.
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Top Travel Sites

Australia - December 2017 Website visitors 14+
  • tripadvisor

    3,158,000
  • Qantas

    2,901,000
  • Booking.com

    2,784,000
  • Jetstar

    1,925,000
  • Virgin Australia

    1,591,000

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Quote While we use Roy Morgan to uncover and track travel trends, a key benefit is the ability to match a range of specific behaviours or perceptions across different target audience segments  Quote

— Australian Tourism Authority —

Top sites via Mobile or Tablet

Australia - December 2017 Australians 14+
  • Google Search

    13,231,000
  • Facebook

    12,341,000
  • YouTube

    9,312,000
  • Google Maps

    8,471,000
  • Hotmail/Live/Outlook

    5,433,000

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