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Roy Morgan announces winners of the 2015 Customer Satisfaction Awards

Victory was in the air at the annual Roy Morgan Customer Satisfaction Awards, with the winners being announced at a gala dinner in Melbourne.

Victory was in the air at the annual Roy Morgan Customer Satisfaction Awards, with the winners being announced at a gala dinner in Melbourne.

Michele Levine, CEO of Roy Morgan Research, presented 32 awards to businesses that topped their respective fields with consistently high levels of customer satisfaction throughout the year – as judged by more than 50,000 Australian consumers.

There were no fewer than 10 first-time winners, including ALDImobile, triumphant in the extremely competitive Mobile Phone Service Provider category; Asgard, taking out 2015’s Retail Super Fund of the Year award; and Donut King, toppling four-time annual winner Michel’s Patisserie for Coffee Shop of the Year.

Among the many repeat winners were Lexus, scoring its second consecutive award as Car Manufacturer of the Year; Myer, snatching back the title of Department Store of the Year from its perennial rival David Jones; and Commonwealth Bank, building on its 2013 and 2014 triumphs as Major Bank of the Year with a third consecutive win.

Meanwhile, the hotly contested inaugural Liquor Store of the Year award went to Dan Murphy’s.

The Annual Customer Satisfaction Awards are based on 12 months of data from Roy Morgan’s Consumer Single Source Survey

Finance

Bank of the Year

Teachers Mutual Bank

Major Bank of the Year

Commonwealth Bank

Building Society / Credit Union of the Year

Greater Building Society

General Insurer of the Year

RACT

Private Health Insurer of the Year

Teachers Health Fund

Risk & Life Insurer of the Year

Real Insurance

Retail Super Fund of the Year

Asgard

Industry Super Fund of the Year

ESS Super

Retail

Auto Store of the Year

Supercheap Auto

Coffee Shop of the Year

Donut King

Clothing Store of the Year

Rockmans

Department Store of the Year

Myer

Discount Department Store of the Year

Harris Scarfe

Discount Variety Store of the Year

The Reject Shop

Furniture/Electrical Store of the Year

Betta Home Living

Hardware Store of the Year

Home Timber & Hardware

Chemist/Pharmacy of the Year

Soul Pattinson

Quick Service Restaurant of the Year

Pizza Capers

Liquor Store of the Year

Dan Murphy's

Shoe Store of the Year

The Athlete's Foot

Sports Store of the Year

Rebel Sport

Supermarket of the Year

Foodland

Telecommunications

Home Phone Provider of the Year

Southern Phone

Home Broadband Service Provider of the Year

WestNet

Mobile Handset Provider of the Year

Apple iPhone

Mobile Phone Service Provider of the Year

ALDIMobile

Travel and Tourism

Domestic Airline of the Year

Qantas

International Airline of the Year

Singapore Airlines

Domestic Business Airline of the Year

Qantas

Utilities

Electricity Provider of the Year

Red Energy

Gas Provider of the Year

Red Energy

Automotive

Car Manufacturer of the Year

Lexus


Michele Levine, CEO, Roy Morgan Research, says:

“As always, this year’s awards saw a vibrant mix of Australian businesses being celebrated for their tireless commitment to customer satisfaction. From industries as diverse as automotive and utilities, banking and retail, all of the 2015 award winners have one thing in common: they go the extra mile for their customers and their customers recognise their efforts.

“Now in their fifth year, the Roy Morgan Customer Satisfaction Awards are widely considered to be the most accurate, reliable measure of customer satisfaction in Australia.

“Results are calculated using 12 months’ worth of responses to our Single Source surveys, allowing us to determine which businesses have most impressed the Australian public and business sector with their excellence in customer satisfaction.”


The Roy Morgan Customer Satisfaction Awards highlight the winners but this is only the tip of the iceberg. Roy Morgan tracks customer satisfaction, engagement, loyalty, advocacy and NPS across a wide range of industries and brands. This data can be analysed by month for your brand and importantly your competitive set.


Need to know what is driving (or sabotaging) your customer satisfaction? For comments or more information, please contact:

Vaishali Nagaratnam
Office: +61 (3) 9224 5309
Vaishali.Nagaratnam@roymorgan.com

Visit the Roy Morgan Customer Satisfaction Awards website. This website monitors the ongoing movements in Customer Satisfaction for many businesses across different industries.

customersatisfactionawards.com


For comments or more information please contact:
Roy Morgan - Enquiries
Office: (+61) (03) 9224 5309
askroymorgan@roymorgan.com


About Roy Morgan

Roy Morgan is the largest independent Australian research company, with offices throughout Australia, as well as in Indonesia, the United States and the United Kingdom. A full service research organisation specialising in omnibus and syndicated data, Roy Morgan has over 70 years’ experience in collecting objective, independent information on consumers.

Margin of Error

The margin of error to be allowed for in any estimate depends mainly on the number of interviews on which it is based. Margin of error gives indications of the likely range within which estimates would be 95% likely to fall, expressed as the number of percentage points above or below the actual estimate. Allowance for design effects (such as stratification and weighting) should be made as appropriate.

Sample Size

Percentage Estimate

40%-60%

25% or 75%

10% or 90%

5% or 95%

5,000

±1.4

±1.2

±0.8

±0.6

7,500

±1.1

±1.0

±0.7

±0.5

10,000

±1.0

±0.9

±0.6

±0.4

20,000

±0.7

±0.6

±0.4

±0.3

50,000

±0.4

±0.4

±0.3

±0.2